Refund and Returns Policy

Effective Date: 01/10/2023

At XyKai Tech, we strive to provide high-quality electronics products. We understand that there may be occasions when you need to return a product. This Returns and Return Policy outlines the terms and conditions for returns and refunds related to our electronics products.

Returns for Electronics Products:

1. Eligibility:

  • You may request a return for an electronics product purchased from XyKai Tech within 2 days from the date of purchase.
  • We accept returns for the following reasons:
    • Defective or damaged products.
    • Receipt of the wrong item.

2. Conditions for Return:

  • The product must be in its original condition, including all accessories, packaging, and documentation.
  • The product must not show signs of physical damage, misuse, or alteration.
  • All returns must be accompanied by a valid proof of purchase, such as a receipt or order confirmation.

3. Return Process:

  • To initiate a return, please contact our customer support
  • Our support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  • Package the product securely, including all original components, and clearly mark the RMA number on the package.
  • Ship the product to the address provided by our support team.


  • Once we receive and inspect the returned product, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
  • Please allow 4-5 business days for the refund to be processed and reflected in your account.


  • This policy does not cover software products or licenses, which are subject to their own licensing and return terms.

Contact Us:

  • If you have any questions or concerns regarding returns or refunds for electronics products, please contact our customer support team at:

Warranty Information:

  • Many of our electronics products may also come with a manufacturer’s warranty. Please refer to the specific product’s warranty documentation for details on how to address issues covered by the warranty.

By purchasing electronics products from XyKai Tech, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy. We reserve the right to update or modify this policy at any time without notice. Please check this page periodically for changes.

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