Refund and Returns Policy

At Xykai Tech, we strive to provide our customers with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free returns policy.

Please read the following carefully to understand our policies:

1. Refunds We offer a 7-day refund policy on all products. If you are not satisfied with your purchase, you can return it within 7 days of the delivery date for a full refund. To be eligible for a refund, the item must be in its original condition, with all original packaging, accessories, and manuals.
2. Returns We accept returns on all products within 7 days of the delivery date. To be eligible for a return, the item must be in its original condition, with all original packaging, accessories, and manuals. We will provide a full refund for the item, but the shipping costs for returning the item will be the responsibility of the customer.
3. Exchange If you received a defective item or the wrong product, please contact our customer service team within 7 days of the delivery date. We will replace the item with the correct one at no additional cost to you.
4. Non-Returnable Items Certain items are not eligible for return or exchange, including digital products, gift cards, and clearance items.
5. Refund Processing Once we receive your returned item, we will inspect it to ensure it meets our return policy guidelines. If everything is in order, we will issue a refund to the original payment method within 7 business days. Please note that depending on your bank or payment method, it may take additional time for the refund to appear on your account.

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team. We are always happy to assist you.